Pavathi is committed to your privacy and the protection of your information. To endow you with our uninterrupted use of services, w e provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.

1. OVERVIEW

We commit to respecting your online data privacy. We further recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. Information that is considered personal about you by us includes, but is not limited to, your name, address, email address or other contact information.

2. NOTIFICATION OF MODIFICATIONS AND CHANGES TO THE T&C AND PRIVACY POLICY

We reserve the right to change the Terms and Privacy Policy from time to time as seen fit, without any intimation to you, and your continued use of the site or App will signify your acceptance of any amendment to these terms. You are therefore advised to re-read the Terms of Service and Privacy Policy on a regular basis. Should it be that you do not accept any of the modifications or amendments to the Terms, you may terminate your use of this website and app on mobile devices immediately.

3. INFORMATION WE COLLECT

Our site's or App’s online registration form requires users to give us contact information (like your name, address, telephone number and email address), and demographic information (like your zip code/pin code). As a member, you are required to provide a valid email address at registration and choose a username or alias that represents your identity on our website and app on mobile devices.

4. OUR USE OF YOUR INFORMATION

Your contact information is used to contact you when necessary. We use your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. We may use your IP address to help protect our partners and ourselves from fraud. We may release your personal information to a third-party in order to comply with a Court Order or other similar legal procedure, or when we believe in good faith that such disclosure is necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate or take action regarding illegal activities, suspected fraud, or violations of Our Terms of Use. We may disclose certain information about you, your recharge information and data analytics to our business partners.

5. REFUND

At Banna, we are committed to providing a fair and transparent refund policy for our customers. A fixed cancellation fee will be applied based on the ticket fare and the time of cancellation. Details of cancellation charges are available at [link to cancellation charges],

No refund will be provided for tickets cancelled after the bus has departed